Refund and Returns Policy

Welcome to ScriptWale! We’re delighted that you chose us for your digital product and source code needs. We strive to ensure our products and services meet the highest standards of quality. However, we understand that there may be times when a refund might be necessary. Please review our refund policy below to understand the conditions under which refunds are granted.

1. Eligibility for Refunds

Refunds for digital products and source codes purchased on ScriptWale are subject to the following conditions:

Technical Issues: If you encounter a technical issue that prevents you from using the product as described, please contact our support team within 14 days of your purchase. We will do our best to resolve the issue. If we are unable to resolve it, a refund may be issued at our discretion.
Product Not as Described: If the product you received does not match the description on our website, please reach out to us within 14 days of your purchase with a detailed explanation. We will review your request and, if we confirm that the product is not as described, we will process a refund.
Incorrect Purchase: If you accidentally purchased the wrong product, please contact our support team within 24 hours of the purchase. We will assist you in obtaining the correct product or issue a refund if applicable.

2. Non-Eligible Refunds

The following situations are not eligible for a refund:

Change of Mind: Refunds will not be granted for change of mind or if you simply decide you no longer want the product after purchase.
Used Products: Once you have downloaded or used the product, it is considered used, and refunds will not be granted.
After 14 Days: Requests made more than 14 days after the date of purchase are not eligible for a refund.

3. How to Request a Refund

To request a refund, please follow these steps:

Contact Us: Send an email to [email protected] with the subject line “Refund Request.” Include your order number, the name of the product, and a detailed explanation of your issue or reason for requesting a refund.
Provide Evidence: If applicable, provide any relevant evidence to support your refund request (e.g., screenshots of errors, descriptions of technical issues).
Wait for Review: Our support team will review your request and get back to you within 2 business days. If your request is approved, we will process your refund according to the method of payment used for the original purchase.

4. Refund Processing Time

Once a refund is approved, please allow up to 7 business days for the refund to be processed and reflected in your account, depending on your payment method and bank processing times.

5. Changes to the Refund Policy

ScriptWale reserves the right to modify or update this Refund Policy at any time. Any changes will be posted on this page, and it is your responsibility to review this policy periodically.